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Terms & Conditions

General Information

All instruction and specialist equipment are included. Most courses start at Port Gaverne Beach unless stated otherwise. Travel to the venue and lunch are not included unless stated otherwise. Personal insurance is not included (see below).

Our Instructors

All our instructors are fully qualified in the activities that they instruct. All hold National Governing Body Awards for the activities they instruct and all hold current First Aid certificates. In addition to this all our instructors have either been checked by the Criminal Records Bureau for their suitability to work with young people, or we hold references from two previous employers where they have worked with children.

Safety

Safety is the priority in all we do. We have strict standards of operation, risk assessment and equipment that are regularly monitored. However, the activities that we run are hazardous by their nature and you must accept a certain element of risk with your chosen course (see booking conditions). To ensure safety we reserve the right to change courses and itineraries if we believe there are unacceptable risks.

AALA Licensing

It is the law that all providers of certain adventure activities to unaccompanied minors be licensed by the Adventure Activity Licensing Authority. The AALA has inspected and approved our operating procedures, staffing and equipment for coasteering and climbing activities. Our current license number is L8513/R1528.

Weather

We are used to working with the fickle British weather and usually can provide a great day out despite what it throws at us. With our experience of the outdoors we will always work hard to ensure that the weather is used to our best advantage and we will always try to offer an alternative activity should the conditions make the planned program impossible.

Fitness

Most of our courses are perfectly suitable for any healthy person of average fitness. Please let us know of any medical conditions you may have on the booking form. These records will be treated in the strictest confidence. If you are unsure about any conditions’ relevance, please call and ask.

Prices

Please note that prices quoted are subject to change at the discretion of Cornish Rock Tors Ltd.

Insurance

Cornish Rock Tors Ltd. holds an insurance policy, which covers all our activities and products which includes £10,000,000 public/products liability cover. It is also possible for clients to obtain insurance against accident and personal injury as well as cancellation and curtailment of any course if they wish. This should cover the activities that you will be undertaking on the course. Such insurance may be obtained from: BMC, 177-179 Burton Road, Manchester, M20 2BB, Tel: 0161 445 4747
Or online from www.thebmc.co.uk

Under 18s

Under 18’s will need to have parental consent to attend a course.

 

Cornish Rock Tors – Booking Terms and Conditions

Conditions

 

  • All activity bookings are made with Cornish Rock Tors Ltd, Registered Company No 5868810 (referred hereafter to as CRT) whose registered office is – Cornish Rock Tors Ltd C/O Russell & Young Ltd, Chartered Certified Accountants and Registered Auditors, 25 Anthony Road, Heavitree, Exeter, EX1 2SS
  • Outdoor activities involve risk. Although we take every care to minimise these risks, participants of CRT activities should be aware of and accept these risks and be responsible for their own actions and involvement.
  • Neither CRT nor any of its representatives will be responsible for any illness, injury or death sustained on our activities, nor will they be liable for any uninsured losses of client property.
  • Under 18’s wishing to participate in CRT activities must, in the first instance, contact the centre to discuss requirements and eligibility. Please note additional consent forms may be required. CRT hold an AALS license and can accept unaccompanied minors providing we have parental or legal guardians permission. Please note, a parent or guardian must complete the minors waiver and question pack upon booking them in.
  • All activities are bookable online, once booked you will receive confirmation email containing useful information relevant to your booking and a payment link. All activities must be paid for in full before arrival. Joining instructions and an equipment list will also be provided where appropriate.
  • If your Company or Authority requires an invoice for this activity, please let us know by providing a purchase order. Payment terms for invoices are strictly 30 days net from date of invoice. Under the Late Payment of Commercial Debts (Interest) Act we reserve the right to impose interest on all invoices where the balance has not been settled in full within the specified credit period. Interest will be charged at 8% above the Bank of England base rate and will accrue on a daily basis. An administrative fee of £40 for debts up to £99 and £70 for debts above £1000 will also be levied on any outstanding balances.
  • You must notify us of any medical conditions (e.g. asthma, epilepsy, diabetes, previous injuries), medication taken or allergies (i.e. penicillin, nuts) which may affect your ability to safely participate in any activities booked through CRT.
  • When making your booking you must have read and understood the terms and conditions, particularly those applying to cancellation, and agree to abide by them. All disclaimers and waivers must be signed prior to the activity.
  • Our instructors reserve the right to ask any one or more clients to leave a session if they are unable to participate appropriately in the activity, or if it comes to light that the participant isn’t fit to participate due to intoxication.

 

Cancellation by the Client

 

  • The client will receive a full refund if the booking is under or equal to £200 and cancelled at least a full 72h prior to the activity start time.
  • The client will receive a full refund if the booking is over £200 and cancelled at least a full 5 days prior to the activity start time.
  • If the conditions on the day aren’t ideal but the activity still takes place, the customer will not be eligible for a refund.

 

Cancellation by Cornish Rock Tors

 

  • If CRT deem the conditions not suitable for the activity and the client cannot make an alternative date the client will receive a full refund.
  • CRT will make every attempt to ensure that activities run, however, CRT reserve the right to cancel an activity if there are insufficient numbers. In such a case CRT will notify the client as soon as possible.
  • In the event of CRT cancelling an activity the client shall be entitled to one of the following:
  1. A full refund of all money paid; or.
  2. A transfer of all money paid to an alternative activity or equipment hire.